Market leaders for more than 20 years

Shipping

Orders are shipped via transport companies:

  • Benefits

    Secure payment system
    Fast worldwide shipping
    Discount program
    Lifetime warranty
    Tools are always available
    Returns and exchanges

    Worldwide Shipping

    Dear Customers!
    Delivery of orders in our store is carried out within 2 to 10 working days

    Attention! Due to COVID-19, delivery times have been significantly increased and can reach 45 working days.

    * You can calculate shipping costs when placing an order or in Payment and Shipping

    Payment

    The following secure payment methods are available on our site:

    • Bank card (Visa, MasterCard, Про100).
    • Western Union
      WesternUnion, MoneyGram, PayPal or similar payment systems.

    Warranty

    1PDR
    carries a warranty on the products presented in our store. The warranty period starts from the moment the customer receives the product and is specified for a specific position in the product profile.

    LIFETIME WARRANTY

    This warranty is carried by Nussle SpezialWerkzeuge and 1PDR on most of hooks and basic tools, such as mini lifters and slide hammers.

    14 days

    First of all, this is a warranty on consumables, it assumes that you have accepted the order and in case of defects, you can exchange the product. This warranty isn’t carried on items used during operation, such as glue, glue remover, rubber caps and tape.

    90 days

    Warranty on complex electrical products from WoYo. After the warranty expires, service support is provided at our center.

    12 months

    This warranty is carried on most accessories and electrical products from Betag Innovation and HotSpot. It involves free warranty repair or exchange of products, in case of failure to repair them.

    24 months

    1PDR carries this warranty on most of the hooks for difficult access, as well as for electrical products such as lamps.

    How to contact us in case of a warranty issue:

    1. Take a photo of the defect and send it to us by email: info@1pdr.com (subject: “Warranty”). Write your full name, invoice or order number (if any), your contact phone number and address.
    2. Warranty Department will review your request within 3 business days and make a decision. If the photo clearly shows that there was a factory defect (for example, a broken hook), the new product will be sent immediately to the address you provided. If it can't be determined from the photo, you will need to send us (or bring to our service center) the warranty product (we will explain you how to do this by the phone), then service engineers will review the defect in detail and make a decision regarding the possibility of repair/exchange.

    Attention! All transport costs for returning the old order and shipping the new one are covered by the customer.

    RETURN AND EXCHANGE

    In our store you can return or exchange the product if you are not satisfied with the quality of the tool or you ordered the product by mistake. For your convenience, the product profile has a comment regarding the possibility of its exchange or refund.

    You can return or exchange your product within 30 days
    30 days
    of purchase.

    Does not apply to products bought on credit.

    Technically complex products are not subject to exchange or return.
    In accordance with the article 18 of the law of the Russian Federation on Consumer protection, technically complex goods are not subject to exchange and return, but we always meet our customers' needs and find a solution in any situation. We refund the amount paid in full, without any commissions or deductions. Refund or exchange of goods of proper quality is possible if its trade dress (including packaging, etc.), consumer properties, as well as a document confirming the fact and conditions of purchase (invoice) are kept.

    In many cases, you can return or exchange tools that you have problems with. The probability of a positive decision to return or exchange depends on how carefully you handle the product, its packaging and set.

    1Note:
    1. If a defect is found in the product due to the fault of the manufacturer, the product must be sent to the company's Central office. Shipping costs are reimbursed upon presentation of documents confirming the shipment and payment for shipping the specified product via the transport company (shipping costs are covered by the seller).
    2. If a defect in the product (product malfunction) is detected due to improper storage or improper operation, the product can be sent for repair through the company's Central office. Shipping costs are covered by the consumer.
    3. If the product is in good condition, but you aren't satisfied for any reason (except for a technically complex product), the product must be sent to the company's Central office. The product must have its original selling appearance without traces of use, and the integrity of the packaging must be preserved. Shipping costs are covered by the consumer.

    Procedure for returning the product

    1. Bring the product to our office in person, or send the product by a transport company.
    2. After receiving and checking the product, a refund is made.

    Procedure for exchanging the product:

    1. Bring the product to our office in person, or send the product by a transport company.
    2. Place an order for a new product.
    3. After receiving and checking the product, a new order is issued (or refund is made. The money is transferred to your account within 30 days).
    Note: products participating in promotions and sales are not subject to return and exchange.
    Email or Phone login
    Forgot Password?
    Restore Password
    Enter your email address or phone number provided during registration. Then click "Restore".
    cancel
    Confirm your Phone
    We sent to your phone SMS with a verification code . Please enter the code in the box below and click «Submit»
    Restore Password
    In your e-mail we have sent a verification code, enter the code in the box below , enter the new password , confirm it, and then click «Set Password» Confirmation code is valid for 10 minutes.
    On your phone number we will send an SMS with a confirmation code , enter the code in the box below , enter the new password, confirm it, and then click «Set Password» Confirmation code is valid for 10 minutes.
    cancel
    Registration successful!

    This page will be
    refresh through 2 sec.

    refresh the page

    Login successful!

    This page will be
    refresh through 2 sec.

    refresh the page

    Password changed successfully!

    This page will be
    refresh through 2 sec.

    refresh the page

    Unknown error!

    An unknown error occurred.
    Reload the page and try again!

    refresh the page

    The call is free
    Catalog